Refund Policy

Refund and Cancellation Policy

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern our Refund Policy. When you buy a training course from us, you agree to our Privacy Policy, Terms of Use and Refund Policy.

To qualify for a refund, you must:

• submit your refund request within 7 days of purchasing a course
• have consumed less than 25% of the video-learning content
• and not requested any exam voucher or kit.
• Registration fee is non-refundable for any course

Any refund request failing to meet any of the requirements will not be accepted and no refund will be provided.

To qualify for a refund, you must submit your refund request within 7 days from the start date of the regular class (Live or Recorded as the case maybe) whether attended or not. Any refund request failing to meet this requirement will not be accepted and no refund will be provided.

For instructor led training & Partnered programs, ZEMBLANCE reserves the right to reschedule/cancel a class/session due to any unavoidable circumstances. ZEMBLANCE will reschedule any cancelled class/session.

• If ZEMBLANCE delays the start of the batch by six (6) months, students are eligible for a refund within three (3) months of the decision being made. In no circumstance students are eligible for a refund once the batch has commenced, and seven (7) days have passed. In such a case, the fees paid by the student shall be considered as non – refundable.
• ZEMBLANCE holds the right to issue certificates only to students who have 80% attendance in classes and has 90% participation in the assessments and internal assignments conducted by the tutors.

Refunds: Duplicate payment

Refunds of any duplicate payments will be processed via the same source (original method of payment) within 10 working days after you have submitted your request.

By registering for ZEMBLANCE courses, students agree to comply with this policy. The policy is subject to change at any time without prior notice.